1. All courses are undertaken with a DVSA registered self-employed instructor is on an individual basis.

2. We do not offer shared courses e.g. 2 pupils in the car.

3. If you have asked us to book your test, there is no guarantee a test will be available, especially if your theory certificate is about to expire (it is valid for 2 years). In the event that a test cannot be booked for the end of the course, then an alternative test will be offered for a date and time agreeable to the pupil and instructor. No refunds of any monies are applicable in this case. Also, if the DVSA cancels a test for whatever reason, then we cannot be held responsible/liable for the test fee and any lesson time lost, you may need to purchase additional lessons to retake the test. You may be able to claim reimbursement of some lesson time off the DVSA in certain circumstances.

4. Whilst every effort is made to get the pupil to the required level to take the driving test, if it is thought by the instructor that the pupil’s standard of driving falls below the expected standard, then for the health and safety of the pupil, examiner and general public, the pupil will not be allowed to take the test. No refund of either the deposit or any lesson time will be made in these circumstances.

5. The car provided by the instructor will be comprehensively insured with a reputable insurer. A pupil can request to see insurance documentation from their instructor at any time. Any disputes are the responsibility of the instructor. In the event of an accident, the instructor is liable to cover any insurance costs, unless the pupil has intentionally damaged the instructor’s car, then that will be at the instructor’s discretion.

6. All special offers and course/lesson prices are subject to change without notice and are at the discretion of the company.

Your obligations.
1. You are required to be able to satisfy the driving test eyesight requirements; you can read a number plate from a distance of 20.5m or 67ft.

2. You satisfy the DSVA requirements regarding residency and eligibility requirements.

3. You fill out the booking form correctly so that we can carry out our administration duties.

4. You make us aware before booking of any health issues either mental or physical, which may affect your ability to perform as expected on an intensive driving course and under possible stressful conditions.

5. When booking your course, a member of the team will book a fix date and times with you, an instructor will be allocated to you immediately. There is no guarantee that implied written or otherwise that a pupil will get to the required standard to be able to pass a driving test as this is entirely down to the pupils own ability.

6. You agree to book time off work or make travel or accommodation arrangements only once the hours have been agreed in full with an instructor who has called you and confirmed a detailed lesson schedule.

7. You attend your lessons on time. Failure to do so will result in you losing time and the driving school/instructor has no obligation in such circumstances to add time to the end of your lesson. The instructor will wait for a short period of time for a pupil at the agreed meeting point, if you are not in the car at the meeting time, and haven’t made contact with your instructor, we will assume the lesson has been terminated with you and move on to another lesson. The instructor is under no obligation to add this time on at the end of the course and the time will be forfeited.

8. You must not be under the influence of drink or drugs at any time during your course. If we, or a representative of National Intensive, suspect or detect any sign of this, the remainder of the course will be terminated and you will lose all fees paid, both the deposit and any lesson fees paid to your instructor.

9. A professional approach is required by the pupil and no abusive behaviour towards the instructor will be tolerated. The course will be terminated, and any monies paid will be forfeited in such an event.

Reschedule Policy
If you need to reschedule your test, you must allow at least three clear working days before your test date, to avoid losing your fee. For example, to reschedule a test booked for a Friday you must inform us on the previous Monday, As stated on the government’s website.

10. Refund Policy
With intensive course’s a full refund will be issued if the course is cancelled before two weeks of the start date minus a £50 administration fee. If the course is cancelled within 12 days of the start date only half of the course fee will be refunded minus a £50 admin fee. If the course is cancelled within 48 hours the course fee is forfeited.

In certain circumstances and at the company discretion a full or partial refund may be considered i.e a family death, hospital stay/operation, personal injury etc.

A pre-paid block lesson i.e. 10hr block lesson will still be charged the full 2hr lesson if cancelled within 24hr of the start of the lesson. If you wish to cancel all future bookings any remaining hours owed will be refunded minus a £50 admin fee.

A standard 2hr lesson will be charged at full rate if cancelled within 24hr.